PastBook, an Amsterdam-based startup on a mission to help people preserve and relive memories – awarded as one of the hottest startups by Wired 2 years in a row – is looking for a Junior Customer Happiness Specialist.

Our 100% international team passionately works together in order to build  the most frictionless way to create photo books from all kinds of sources. It’s time to welcome a new member to our family who will support our terrific growth.

As a part of the Customer Happiness Team, you will be responsible for the day-to-day operations ensuring accurate and timely goods supply. This involves order entry processing and customer support.

Requirements:

• Smart, creative, confident, determined, self-motivated and proactive.
• Good English speaker (it is a must, a native speaker is a big plus).
• Perfect in written and good in spoken communications.
• Focused on details.
• Able to manage time effectively and work under strict deadlines.
• Passionate about technology and photography.
• Willing to take different shifts when required (nights and weekends included).
• Live in The Netherlands.

Nice to have:

• Knowledge of Photoshop and Adobe Suite.
• Data-driven.
• Knowledge of data analytics tools.
• Good working knowledge of excel.
• Previous experience as a Customer Support Manager.
• Experience with tools like WordPress, Zendesk, Buffer.

Why PastBook:

• You will be working in a fast-growing startup environment, together with a team of young professionals, passionate about photography and technology.
• Rapid professional and personal advancement.
• Possibility to work remotely (later).
• Beautiful office in the center of Amsterdam
• Extremely friendly and informal environment
• Good Italian coffee every day and monthly events :)

If you think we are a good match, please apply at [email protected]

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