Our Customer Happiness Team is composed of perfectionists who work passionately 24/7, handling issues of any complexity. Each and every book is scrupulously checked, so that you receive the product of the highest quality.
Tag photos of your books on Facebook, Instagram or Twitter with @pastbook, #pastbook or #MyPastBook to be featured on our Pinterest page.
Happiness of our customers is our priority, and we will do everything possible to make sure that your books turn out just right.
Your book will look great. In case it was damaged, misprinted or lost in the mail, we will reprint and send you a new copy free of charge.
We want to make sure that your book's quality is outstanding. In case of minor quality issues, we will contact you and fix the problem together.
Want to make changes? No problem. Your order can be cancelled or edited within 4 hours, before your book goes into production. If we don't receive any communication within 4 hours, your book will be printed and shipped, it is not possible to make changes anymore or ask for a refund.
We do not alter the content of the photo books in any way, unless you ask for it. If you want us to optimize your book by changing the images, texts or other assets, try using our Elite service. Just send us your photos, and a professional designer will create a gorgeous photo book, tailored specifically for you.